Return & Refund Policy

Thank you for shopping at Jovilet. Please read this policy carefully. This is the Return, Refund, and Cancellation Policy of Jovilet.

Physical Products
Damage During Transit:

We issue replacements for products damaged during transit. If return pickup services are available at your location, we will arrange for the pickup. If not, you may need to reship the parcel back to us, and a standard shipping cost of INR 100 will be refunded to you.
A replacement will ONLY be provided. In case the same product is unavailable, a voucher/gift card/coupon code will be issued for future purchases.
Order Cancellation and Exchanges:

Orders cannot be cancelled or exchanged for another product.
If an item in your order cannot be processed, it can be replaced with an item of equivalent value, or a coupon/voucher/gift card will be provided for future use.
Handmade Products:

If a handmade product (such as kundan jadau or traditional kemp jewelry) is received damaged, it will be remade or a gift card/voucher/coupon code will be provided for future purchases.
International Shipping:

We do not offer exchanges for international customers. However, we take extreme care with packaging and have positive feedback on our social media channels. We will try to provide alternative solutions based on the situation.
Delivery Attempts:

We recommend customers or authorized persons be available at the destination address to receive the jewelry between 9 AM IST to 5 PM IST. If no one is available, the courier will attempt delivery 2-3 times before returning the parcel to the origin. Re-couriering will incur additional shipping costs.
Claims for Missing Items:

Claims for missing items must be raised within 24 hours of order shipment. Claims made after this window will not be entertained.
Assistance:

Contact us for assistance if you experience any issues receiving our products.
Non-Acceptable Returns/Exchanges
We will NOT accept returns or exchanges for the following reasons:

Slight variations in color tone due to digital photography and monitor settings.
Slight irregularities in handmade jewelry designs.
Jewelry not matching personal preferences in look, feel, size, or weight.
Bent earring stems (intentionally done to prevent breakage).
Easily fixable transit damage (e.g., jewelry beads or stones falling off).
Incorrect bangle size orders (size chart available on every product page).
Broken back ropes provided free of cost (they can be shipped with your next order as a gesture).
Video Proof of Wrong Product
To ensure a swift resolution for receiving an incorrect product, please follow these guidelines:

Video Proof Requirement:
Record a well-lit video of the unboxing process, clearly showing the item received, its packaging, and any distinguishing features.
Video Guidelines:
Ensure clear visibility of product details.
Capture close-up shots of labels, logos, or unique characteristics.
Avoid excessive background noise.
Submission Process:
Contact our customer support team via [email/phone number] to initiate the return process and receive instructions for video submission.
Review and Resolution:
Our team will evaluate the video within 2 working day. If confirmed, we offer the following options:
Return: Return can be made within 2 days of delivery.
Exchange: We will ship the correct product to you.
Refund: If an exchange is not feasible, we will issue a refund within 7 working days.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:

By email: info@jovilet.com, support@jovilet.com